01
Call. Book.
The new visit appears in the schedule with the right length, provider, chair and procedures.
Verified in the scheduleMeet Laine v3 · October 2026
Every conversation
moves care
forward.
A natural voice. Your practice’s rules. Appointments booked, texts sent and payment questions answered, all on one call.
Laine v3 is live at Royal Oak today, answering real patients. When we replay real front-desk calls through her, she scores higher than today’s Laine and books more than twice as many appointments.
8.4vs 7.3
Call score, out of 10Laine v3 against today’s Laine, on the same real calls.
2.5×
More appointments booked20 bookings where today’s Laine made 8.
2.5 s
Typical reply timeA third faster than today’s Laine.
0
Made-up timesEvery time she offers comes straight from the schedule.
01 / The numbers
Real calls.
Played again on v3.
We took real calls today’s Laine answered and played each one again through Laine v3, with the practice’s real schedule and rules. Both versions were scored the same way.
| Practice | Calls | Today’s Laine | Laine v3 | Booked | New patients |
|---|---|---|---|---|---|
| Royal Oak | 22 | 7.3 | 8.6 | 4 → 12 | 7.3 → 8.8 |
| Springhill | 25 | 7.3 | 8.2 | 4 → 8 | 7.3 → 8.3 |
| Both | 47 | 7.3 | 8.4 | 8 → 20 |
Scores out of 10, weighted toward the outcome: did the caller get what they called for? Run on October 7 on the version that is live today.
02 / Live today
What a Royal Oak
patient reaches today.
Real patients, real bookings, and the practice team kept in the loop on every call.
AnswersRoyal Oak’s patient line
BooksStraight into the practice’s schedule, while they listen
Follows upCall summary, email to the team, chart note and tasks
TextsBooking details and directions, mid-call
Answers money questionsWhat insurance paid, read from the practice’s records
SoundsNatural, on Google’s Gemini Live voice model
ChecksNames, visit types and the patient’s yes, in a blink
LearnsEvery call scores itself, so the next fix is clear
Never drops a requestAnything she can’t do goes to the team as a task
03 / New this week
Learning from every call.
Better every day.
Ten improvements went live this week. Each one came from real calls and was measured before and after.
01
Every call grades itself
When a call ends, Laine records how it went and scores it. A daily review shows exactly where to make her better next.
02
New versions proven on real calls
We play a practice’s real calls through a new version to prove the improvement on real conversations.
03
One clear confirmation
She gathers the details, then reads the time back once. The patient says yes, and it’s booked.
04
A goodbye that confirms the booking
If the patient is ready to hang up, she makes sure the booking has landed and tells them it’s done.
05
Parents can manage a child’s visits
A parent can move or cancel their child’s appointment in one call.
06
“Do you have Dr. Miller?”
She knows the practice’s team and answers questions about who works there.
07
Nothing falls through the cracks
Anything she can’t do on the call goes to the team as a request, so every patient gets an answer.
08
Finds the patient faster
She uses the spelling the patient gives and finds their record without asking twice.
09
Smooth from hello to goodbye
She keeps the conversation flowing and picks it back up smoothly if the voice model pauses.
10
Every practice ready on day one
Before a practice moves to v3, we check that every visit patients can book has a provider, a chair and openings soon.
04 / What’s new in v3
Keep the foundation.
Raise the ceiling.
Laine v3 keeps everything practices rely on today and adds a more natural conversation with every action checked before it happens.
| What matters | Laine today | Laine v3 |
|---|---|---|
| The conversation | A detailed scriptGuides the AI through each call. | Natural, one question at a timeShe asks only what the patient hasn’t already said. |
| A patient in pain | Details, then times | The soonest time firstRelief comes first. The details follow. |
| Times offered | From the schedule | Every time double-checkedEach time she says is checked against the schedule before the patient hears it. |
| The booking | Confirm, then book | One read-back, one yesThe booking goes in only after the patient hears the details and agrees. |
| Finding the patient | Searched by name | Ready before she asksThe family’s records are found while she says hello. Lookup takes 0.16 s. |
| After the call | Summary, email, chart note, tasks | All of that, plus a scoreEvery call also measures itself, so she improves every week. |
05 / Proven end to end
A real number.
A real schedule.
The complete loop.
We called Royal Oak’s real line and checked the practice’s schedule after every call. A test only passes when the schedule shows the change.
02
Call again. Move.
The new time is booked and the old one is released. Exactly one appointment remains.
Verified in the schedule03
Call again. Cancel.
She confirms who is calling and gets a clear yes, then cancels.
Verified in the schedule06 / The bigger vision
One practice.
One connected brain.
Laine knows what the patient needs, what the practice allows and what has happened, across every call, text and visit.
Voice
Help the patient in the moment. Answer, book, move and cancel in a natural conversation.
Engagement
Carry the work forward. Forms, reminders and replies all share the same picture of the patient.
Practice intelligence
Show the team what needs attention today, and turn the Morning Huddle into a place where work gets done.
One foundation Practice rules · Patient
identity · The practice’s schedule · Every action recorded
07 / The technology
The best models.
Proven on our own calls.
We test every new AI model on real calls before it reaches a patient, so Laine always runs on what works best for practices.
The voice
Ready for the next leap.
Laine speaks with Google’s Gemini Live. Google’s newest generation, with deeper reasoning, scores nearly twice as high on independent tests of booking-style tasks.
We are building Laine’s booking flow to take full advantage of it, and our replay tests mean we can prove each upgrade in an hour.
Next: a voice that reasons through harder calls.
The judgment
Instant, reliable checks.
A specialised judgment model confirms names, visit types and the patient’s yes, typically in under a fifth of a second.
This week we tested it against OpenAI’s newest alternative on thousands of real call moments. Ours came out ahead: more reliable, faster and about a quarter of the cost.
Result: fast answers patients can trust.
Every booking, every time
Listen → offer → read back → yes → book → confirm
The AI holds the conversation. Laine’s own system decides what can be booked, follows the practice’s rules, and makes the change only after the patient says yes.
08 / Payments and texts, on the call
Stay on the call.
Finish it on the phone.
Patients call about money every day, and some answers are better in writing. Laine handles both while the patient is still on the line, so the call ends with the job done.
“Can you text me that?”
While they’re still talking, she texts the details of the booking she just made, or the practice’s address and phone. It comes from the practice’s own texting number, and she never sends the same text twice.
Value: a written reminder with no extra work for the team.
“Did my insurance pay for my filling?”
Once she has confirmed who is calling, she reads the practice’s own records and tells the patient exactly how much insurance paid, and when. If the patient had more than one filling, she asks which one first.
Any money question that needs a person goes straight to the team as a billing follow-up, linked to the call.
Value: billing questions answered in seconds, not phone tag.
“Can I pay the deposit now?”
Where the practice asks for a deposit, she offers it right after the booking: “Can I text you a secure link to pay it?” The patient pays on a secure checkout page, so card numbers are never spoken on the call. Paid is confirmed automatically and recorded with the visit.
Value: deposits in hand before the patient walks in.
“How do I pay for my treatment plan?”
She texts the patient’s treatment plan with its secure payment link, and sends new patients their forms the moment they book. Then: “What do I owe?” answered with the balance and a link to pay it.
Value: treatment accepted, forms done and bills paid from one
call.
01
Book
The visit is booked and confirmed first. The deposit never gets in the way of the appointment.
02
Offer
The amount and the visits it applies to come from the practice’s own settings. She explains it warmly and asks before she sends anything.
03
Paid
The patient pays on the secure page. The practice sees it as paid, with a receipt and the visit it belongs to.
Built on what practices already use
Secure payment pages, plan links and forms already run in Laine.
Practices already send payment requests, treatment plans and forms packets through Laine today. v3 brings each of them into the phone call, so the patient can act while they are still talking to her.
09 / What’s next
Royal Oak today.
Every practice next.
Practices move to v3 one at a time, each one proven on its own calls first.
Royal Oak
- Real patients calling and booking straight into the schedule.
- Texts and insurance payment answers during the call.
- Summary, email, chart note and tasks after every call.
- Every call scored, every day reviewed.
- Real-call replays proving each improvement.
Even more capable
She will:
- Handle even more requests herself, start to finish.
- Know each family’s upcoming visits and recall when they call.
- Deposits and payment links, sent while she’s on the line.
- Forms and treatment plans by text the moment they book.
- Pass a nightly listening test on real audio.
Every practice
- Practices move one at a time, each proven on its own calls.
- Balances answered, with a link to pay.
- Every practice system we support.
- Voice, texting and practice insights on one foundation.
10 / How we become number one
Win on outcomes.
Earn the right to scale.
Practices trust Laine with more work when the results are visible and repeatable. That is how we lead.
The best demo is a practice that runs better every day.
01
Prove everything
Score every real call and replay real calls before every change.
02
Know each practice deeply
Follow each practice’s exact scheduling rules, and check every practice’s setup before it moves.
03
Show the value
Measure appointments attended and staff time saved, and turn great results into reference customers.
04
Connect everything
Voice captures what the patient needs, texting completes the follow-up, and insights show the team what to do next.
The Laine v3 promise